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Frequently Asked Questions (FAQ)

Below is a list of frequently asked questions. Feel free to contact our customer service representatives any time at 877-202-7381.

How do I place an order?

You can place your order online, by e-mail or by calling one of our customer service representatives.

Here are the steps for placing an order:

1. Fill out a request on the site or e-mail us a request.

2. Submit payment through Paypal.

3. E-mail your artwork to art@srmonogramming.com.

4. Sign order acknowledgement and art approval forms.

5. After your approvals production will begin. Standard production time begins now.

What are overruns / underruns?

The difficulty of manufacturing / printing exact quantities often produces a mandatory + or - 5% (this amount can vary) of the original quantity ordered. During the imprinting process, products may be discarded that do not meet our factories' high standards. Some factories run extras to be sure to have enough properly imprinted pieces to fill the order. Requested quantities will be produced as close as possible. S&R Monogramming will invoice the exact quantity shipped.

How can I check the progress of my order?

Call or e-mail us and we will be happy to update you with the progress.

Can I order the item blank?

Most of our suppliers will sell the items blank. Please check with your customer service specialist for more information.

Can I order less than the minimum quantity?

Some of our suppliers will sell less than minimums. There is an additional charge for LTM depending on the supplier. Please check with your customer service specialist.

Can I order other quantities than are listed?

You can order any quantity above the minimum. For example, if the price breaks are 100, 200, 300, 500, you could order 150, 250, 375, etc.

However, some items may be best ordered in case quantity, such as glass items, which if not packed properly, could break during shipping.

Please check with your customer service specialist for more information.

Is rush service available?

Most of the items are available for rush service. From 24 hour, 2 day, 3 day, etc. As long as the product is available and production will be able to meet your in-hands date. Rush orders, do not allow time for a proof. Please check with your customer service specialist ahead of time.

What does the item include?

Most of the promotional products listed include a 1-color / 1-location imprint. Additional charges for 2nd color or 2nd location. See listings on page or call customer service at 877-202-7381.

What other charges can I expect?

Screen / Setup / Die / Digitizing charges.

Additional imprint colors.

Additional imprint locations.

Run charges.

Color Changes / Change of Inks.

Copy changes.

Paper or e-mail proofs.

Pre-production samples.

Rush service.

Packaging (special boxing for glass items).

Shipping charges.

Drop shipments / split shipments.

Sales tax.

PMS (Pantone Matching System) charges.

What are screen / setup charges?

Most screen-printed items will require a screen or setup charge for printing, unless the item is noted NO SETUP.

What are die charges?

Items that are molded, embossed or debossed will require a die charge.

What are digitizing charges?

Items that are embroidered will require a digitizing charge. This is usually a one-time setup of a company logo. May require multiple setups for different items / sizes.

Prices are subject to change without notice.

Due to the changing fuel costs prices, some of the prices may change without notice. Please check with customer service for an up-to-date price.

Call us at 877-202-7381 or e-mail us at srmonogram@sbcglobal.net.

What are my payment options?

For your convenience, we accept most major credit cards. Paypal, VISA, Master Card, American Express.

How long will the order take?

Most orders will take 10-14 business days after credit / art approval.

Rush service is available at additional cost. Please check with your customer service specialist for more information.

Will I see a proof before they process my order?

All new orders will require a proof. The first proof will be free. Revised proofs will be charged to the order. We can fax or e-mail your proof. Please check with your customer service specialist for more information.

Can I order samples?

We want you to be completely satisfied with the promotional items you choose. However samples are not free and will incur shipping charges. You may use your shipper number but if you order more than one sample they may ship from multiple suppliers. Samples are not returnable.

Please check with your customer service specialist for more information.

Do you offer items other than what are on the website?

If you do not see what you are looking for we encourage you to contact one of our customer service specialist who will be happy to assist you.

Please Call 877-202-7381 or e-mail us at info@srmonogramming.com.

Artwork & Printing  

How do I send my artwork?

It is best to send your artwork via e-mail.

What is the best form of artwork to send?

For screen-printing Vector artwork in an .eps or .ai file with the text converted to outlines.

Also acceptable are .pdf, .tiff & .jpg (300 dpi or more) some .psd & .bmp files.

Some of these may require artwork redraw time at a minimum of $50.00 per hour.

For digitizing (used in embroidery) a .jpg (300 dpi) or a .pdf file is best.

Please check with your customer service specialist for more information.

Call us at (877) 202-7381 or e-mail us at art@srmonogramming.com

Do you offer PMS colors for my logo?

We will make every attempt to match a requested PMS (Pantone MatchingSystem)color. This is available at additional costs on most of the items.

Note: The Pantone Matching System has become a standard for color reference, but was developed for standard inks on white paper. Printing on some items may vary 2-4 shades.

Please check with customer service for details.

How will my order be shipped?

Most orders will be shipped by UPS or FEDEX Ground Service unless requested by the customer to ship Air. Larger orders that would be best shipped by Truck Frt. will be quoted ahead of time.

What are the shipping charges?

We can get a freight quote from the supplier once we know all of the details of the order. Required will be the item number, the qty, the ship to address or addresses and the shipping time. 

Can I use my shipper number?

You can provide us with your UPS or FEDEX shipper number. However the order may incur packaging / handling charges. We will want to inquire what the policy is with the supplier ahead of time.

What is your return policy?

Please inspect your order upon receipt. If an error is found please contact us immediately. No returns on printed promotional items or embellished apparel items will be accepted. Blank items can be returned within 15 days of the invoice with the exception of samples. A restocking charge of 15% may be accessed. No refund for shipping costs. Unauthorized returns will be refused.

Can I cancel my order after I have approved the artwork?

No cancellations will be accepted for finished merchandise. Cancellations made prior to production will be billed for all charges incurred up to that date. All cancellations must be made in writing.

Here are a few tips to make your visit to our website as enjoyable as possible:

  • Clicking "Home" at any time will take you back to our main welcome page.  To see our current special offers, click the "Specials" button.  Learn more information about our company and its history by clicking the "About Us" button.  Then, see what our customers have to say about our company by visiting the "Testimonials" area.  For our contact information (phone, address, etc.), please click the "Contact" button.  In the "Links" area, you'll find an impressive listing of other websites that we recommend you visit.

  • To search our vast promotional product database, click the "Search" button.  After you perform your search, you can see detailed information regarding any product.  If you see an item that interests you, you can easily add it to your online cart.

  • Click "View Cart" at any time to review the items in your cart.  Don't forget that you have to check out by clicking "Check Out" in order for your cart to be sent to us.  All of your personal information (including credit card information) will be submitted using industry-standard SSL encryption.

  • If you enjoy visiting our website, we would love for you to tell your friends about it.  Send them a quick message directly from our site by clicking "Tell a Friend" at the bottom of our home page.  We would greatly appreciate it!

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If you need further assistance using our website, please don't hesitate to let us know!  We're always here to help!